Shipping policy
Shipping Policy
At UrbanCaps, we are committed to providing an efficient, secure, and transparent shipping service. Below are the conditions that apply to our shipping process.
Order Processing
All orders are processed within 24 to 48 business hours after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Once the order has been processed, the estimated delivery times are:
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Spain: 2 to 5 business days
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Europe: 3 to 7 business days
These timeframes are approximate and may vary depending on the customer’s location and external factors.
Shipping Costs
Shipping costs will be clearly displayed during the checkout process before completing the order.
UrbanCaps may offer free shipping promotions under certain conditions.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the status of your delivery at all times.
Secure Shipping
We work with reliable shipping providers to ensure that your order arrives in optimal condition. All products are carefully packaged to prevent damage during transit.
Responsibility
UrbanCaps is not responsible for delivery delays caused by factors beyond our control, such as logistical issues, weather conditions, or courier-related problems.
Shipping Address
It is the customer’s responsibility to provide a complete and accurate shipping address. UrbanCaps is not responsible for delays or losses caused by incorrect information.
Contact
For any questions regarding your shipment, please contact us at:
Email: urbancapsinc@gmail.com
Our team will respond within 24 to 48 business hours.